Parcel Delivery Services

Posts Tagged ‘fri’

I am a UK courier, and I’ve had an accident in my company’s van. Where do i stand legally? And also, with my employers?

While out on my route the other day, I unfortunately ran into the car in front of me when traffic stopped suddenly. The van is a write-off, so is the car in front. I was doing about 30 mph, approx.

This was my first ever accident, it has shaken me up, and now i’m not sure what position, legally, i am in? The policeman who took my statement, 2 days later, said he doubted it would go to court, in his professional opinion. But even so, can my company discipline me and make me liable to pay for damage caused? I am quite worried at the moment! It was a genuine accident, I was blinded by some severe low sun, for a second or two, and didn’t see immediately that the traffic ahead had suddenly stopped. When i did see it, i was unable to avoid the collision, but did my best to minimise the inevitable impact. feel awful about it, but it truly was an accident, which i think could happen to anyone? I’d be very grateful for any advice? Thanks in advance.

* btw – no-one was hurt badly, thankfully, 2 pple had whiplash, although i didn’t know this until the next day, so spent Fri nite freaking out, thought i had paralysed someone for life! :-/

** Dammit, i pride myself on being a good driver, I don’t make/take calls on the move. My attention is on the road always. I don’t DO road rage, showing off, I don’t DO accidents! Really pissed off, can’t believe this happened. And the damage!! At 30 ish mph?! Unreal. Think the shock is still kicking in, this happened Friday :-/

To whom it may concern,

It’s with great annoyance that I am writing to you but in light of what has happened I feel compelled to do so. I am sure that yourselves like any other company aim to please each of your customer’s in every way possible.
I ordered a dress from your website on Sunday 02 November 2008 (ORDER NUMBER ********) as a gift for someone to be given on Fri 7 November, and requested the “next day delivery option” charge, so that the item ordered, would be with me as requested "THE NEXT DAY".
This was perhaps was a bit presumptuous of myself but thought “yes, perhaps its taken that bit longer is it may need to be shipped to Northern Ireland” but even after having read & understood the exceptions for delivery on your website, (Exceptions * For Northern Ireland: please allow up to 2 working days for express deliveries and 4 working days for standard deliveries.), I would have expected my order to have been delivered at the very latest on Wednesday 5th Dec.
So I have now waited all day Thursday and still no parcel has been delivered.
I have tracked the order on the website of the courier company (HDNL) that you use, in a link provided in a previous email from yourselves & its showing as having been "delivered" on 5th Nov, but I can assure you that this is not the case, as someone was in the home all day.
In any case I’m now very annoyed as it’s Thursday 6th of November, the night before the gift was to be given & it still has not been delivered, even more so annoyed as I paid an extra fee to have the item delivered "express", albeit it was only £1.00 extra but its the principle of the matter. When you pay for a service the least you expect is the highest of quality service in return.
On this occasion you have failed to deliver & this would seriously make me reconsider using your service’s again in future.

As you are the company that I have ordered the dress from in the 1st instance I am holding yourselves responsible.
I would like you to explain why you have let me down on this occasion and would expect a full refund of the delivery charge credited back to my card.
I look forward to hearing from you.

TMcK