Parcel Delivery Services

Posts Tagged ‘few days’

Juat using the normal post not a courier. I posted a 4kg box about 2 weeks ago from Manali which is a hill station in the Himalayas if that would make any difference with it being quite remote. The postcards I sent at the same time have already arrived over the last few days but there is no sign of the parcel yet. I paid for it to go air mail not sea mail.

I am so worried about my things. I bought some beautiful stuff!

We ordered two items on two separate occations from the next directory the first item was a ps3 console and the other a ipod the ipod was sent back as no longer wanted it and the ps3 console was sent back because it just kept spinning discs so there for faulty so i arranged returns wit next on both occations and there courier came and lifted them from me.
Ordered another ps3 and all was fine.
However two months down the line either of the parcels have arrived back to next and they have asked for my proof of returns so i sent in the originals and kept photo copy’s. They finally credited our account with the items but a few days later took our credit limit down from nearly 4,000 to 0.00 I emailed them and asked why and got a reply to say we moniter all credit limits on a monthly basis and credit limits can be increased or decreased at any time to offer you the best credit facility. I thought ok no bother as it did not annoy us we did not order all the time and when we did it was items like a 300 pounds console table paid for sony home theatre kit 275 paid for a condenser dryer 250 pounds paid for standard lamp 80 pounds paid for. So we never really sent any thing back other than these two items.
I rang the courier and informed them and gave both parcel receipt numbers he told me do not worry both parcles where scanned into our depot and will be dispached to the the company soon and to hang onto my receipts.
But the parcles never arrived back to next.
We received a letter from next
to say not more items will be dispatched and to contact tem on right away so we did and where told because of the two items that had gone missing they were closing the account aft the balance of 36 pounds was paid i replied this was not our fault and to contact the courier and they said they did and they cannot be found i replied fine ok.
But is is not our fault we have signed dated receipts for both returns and they were scanned into there depot now all of a sudden there lost.
I have read up about this courier service and it seems i am not alone with items going missing.
My real question is can they do anything to us?
Thx

I placed an order with Debenhams and they dispatched the item and took the money out of my account next day. This was being sent by a courier so i could keep track of the order.

After a few weeks still didn’t receive any thing and the tracking information was really confusing so i phoned up Debenhams and they said it looks like its been lost in the post because the tracking information is not very clear and issued me with a refund.
However, a few days later after receiving the refund this item was delivered. As it was a courier it was signed for by the shop i live above.
My question is that Debenhams will know that i received it as it would have been signed for but could I get away with keeping it for free? or can they take the money out of my account at a later date if they realise?