Parcel Delivery Services

Posts Tagged ‘email’

Hi,
I ordered an item from Three mobile store (UK), and got an email saying it had been dispatched today for next day delivery, would it come tomorrow (saturday) or monday?
cheers for any help shed on the subject, i do not know what courier they use.

To whom it may concern,

It’s with great annoyance that I am writing to you but in light of what has happened I feel compelled to do so. I am sure that yourselves like any other company aim to please each of your customer’s in every way possible.
I ordered a dress from your website on Sunday 02 November 2008 (ORDER NUMBER ********) as a gift for someone to be given on Fri 7 November, and requested the “next day delivery option” charge, so that the item ordered, would be with me as requested "THE NEXT DAY".
This was perhaps was a bit presumptuous of myself but thought “yes, perhaps its taken that bit longer is it may need to be shipped to Northern Ireland” but even after having read & understood the exceptions for delivery on your website, (Exceptions * For Northern Ireland: please allow up to 2 working days for express deliveries and 4 working days for standard deliveries.), I would have expected my order to have been delivered at the very latest on Wednesday 5th Dec.
So I have now waited all day Thursday and still no parcel has been delivered.
I have tracked the order on the website of the courier company (HDNL) that you use, in a link provided in a previous email from yourselves & its showing as having been "delivered" on 5th Nov, but I can assure you that this is not the case, as someone was in the home all day.
In any case I’m now very annoyed as it’s Thursday 6th of November, the night before the gift was to be given & it still has not been delivered, even more so annoyed as I paid an extra fee to have the item delivered "express", albeit it was only £1.00 extra but its the principle of the matter. When you pay for a service the least you expect is the highest of quality service in return.
On this occasion you have failed to deliver & this would seriously make me reconsider using your service’s again in future.

As you are the company that I have ordered the dress from in the 1st instance I am holding yourselves responsible.
I would like you to explain why you have let me down on this occasion and would expect a full refund of the delivery charge credited back to my card.
I look forward to hearing from you.

TMcK

What should I say? Because I have emailed her 2 times already, teh first she said she was sorry she crashed her car and will dispatch as soon in the next day or two.

I said ok that’s fine, please let me know when you have sent it, 4 days later nothing, I emailed her again and she said sorry she’s still not got the courier car to get out and send the item.

I was being nice at first but I’m getting a bit pissed off now. What should I say with the next email? Can I get a refund this early? It’s been 11 days.

Thanks.
I know she has crashed her car so has more to think about but still, I don’t even know to beleive people online I’ve been messed around before on ebay.
It said she would post within 1 working day of receiving cleared payment, I paid instantly.
Her feedback is all good. I feel a bit harsh opening a dispute without emailing her one last time. I just don’t know what to say for the third time.

I assume the attachment with the email is a virus